I fly a lot.
My boyfriend and I were in a long distance relationship for over two and a half years, and I like to travel. So yeah, I’ve been on my fair share of airplanes.
Lately, I’ve been wondering WHEN, not IF, I’m going to encounter some huge dramatic event…Because it seems like these kinds of things are happening CONSTANTLY!
DO AIRLINES PURPOSELY HIRE A BUNCH OF REALLY RUDE MORONS WITH INCREDIBLY POOR PROBLEM-SOLVING SKILLS?
Seriously. It sounds like they could benefit from swapping half of their employees out with trained Capuchin monkeys… and at least THEY would be cute.
We’ve seen people dragged, kids screamed at, and dogs killed.
What’s next?
Disabled people forcefully tied up with dirty blankets and cussed out.
Dear GOD. GET IT TOGETHER.
According to the New York Post:
A woman with multiple sclerosis wants Delta Air Lines to improve its service for disabled passengers after she claims she was tied to a wheelchair following an international flight earlier this month.
Maria Saliagas was diagnosed with the central nervous system disease five years ago, but didn’t want her deteriorating health to stop her annual trips with her husband to Europe. So prior to her April 1 flight from Atlanta to Amsterdam, her son made arrangements with Delta officials to ensure that the proper wheelchair would be waiting for her on the other side of the Atlantic, WSB-TV reports.
Keep that in mind. Arrangements WERE made. It’s not like these people just showed up and expected the airline to bend over backward for them. They did all the right things.
But the wheelchair with special straps to help her sit up straight wasn’t there, prompting Delta employees to improvise, Nathan Saliagas told the station.
“They took a dirty blanket and tied her forcefully with it, and she has bruise marks on this part of her arm, which is where it was tied,” he said, pointing to his bicep. “I want them to show initiative that they’re willing to change their disability services.”
WTF?
Saliagas was offered 20,000 free SkyMiles after complaining to airline staffers, but that won’t cut it, according to her son. Instead, she wants assurances from the airline that they’ll better accommodate disabled passengers.
“I definitely know that they’re a good airline, I’m not doubting that at all, but in this specific situation, there was no courtesy, no respect,” Nathan Saliagas told WSB-TV. “There was complete operations failure.”
I don’t see this as a money grab. I think he’s right. It’s not like flying is cheap. Delta should do better to accommodate disabled passengers… ESPECIALLY when arrangements were made in ADVANCE. It’s not like they just sprung this on them. Someone SERIOUSLY dropped the ball.
Delta Air Lines, meanwhile, apologized for the incident in a statement released late Tuesday and promised a better flight for Saliagas when she returns on Monday.
“We regret the perception our service has left on these customers,” the statement read. “We have reached out to them, not only to resolve their concerns, but also to ensure that their return flight exceeds expectations.”
They regret the “perception”?
What about the bruises they left on this woman’s arm? Do they regret that?
Do they regret that one of their employees told her to “SHUT THE F**K UP?!?!!”
Yup. You read that right. It gets WAY worse:
Nathan Saliagas, meanwhile, criticized Delta in a Facebook post Tuesday for “physically and emotionally” abusing his mother, claiming the incident shows the airline has a long way to go when it comes to disabled passengers.
“When she started crying, she was told to ‘shut the f— up’ or she will be ‘left there,’” he wrote. “This highly inhumane and disgusting treatment by Delta Air Lines is unacceptable and a need for change.”
OMG.
OMG.
WHAT THE HELL IS WRONG WITH PEOPLE?!?!?!?!??!!?